2k99 Terms & Conditions — What You Need to Know Before Using the Platform

1 General Terms

2k99 (hereinafter referred to as the "Platform") is an online gaming service provider. These Terms and Conditions form a legally binding agreement between 2k99 and all of its registered members. This agreement is governed by the applicable laws of Bangladesh and international gaming regulations.

2k99 reserves the right to update these Terms and Conditions at any time. Any changes will be announced on the Platform along with the effective date. Continued use of the Platform after changes have been made will be considered your acceptance of the updated terms.

These terms apply solely to the official 2k99 website and app. 2k99 is not responsible for any services provided through third parties.

2 Account Registration and Verification

You must provide accurate and truthful information when creating an account on 2k99. Registering with false or misleading details may result in your account being closed at any time.

• Each individual may hold only one account. Opening multiple accounts is strictly prohibited.
• The mobile number and email address provided at registration must belong to you personally.
• Use a strong password to keep your account secure and never share it with anyone.
• A copy of your national ID card or passport may be required for KYC verification.
• Withdrawal access will be limited until verification is complete.

2k99 may request additional verification documents at any time. The Platform reserves the right to temporarily suspend an account if the required documents are not provided.

3 Age Requirement & Eligibility

By registering, you confirm that you are at least 18 years old and that you are legally permitted to participate in online gaming from your current location.

• 2k99 may request proof of age if there is any doubt during age verification.
• Registering with a false age will result in account termination and forfeiture of any remaining balance.
• Parents can use parental control software to prevent minors from accessing gaming content.

4 Deposit Policy

To make a deposit on 2k99, log in to your account and go to the deposit page. Deposits are currently accepted via bKash, Nagad, Rocket, and direct bank transfer.

• The minimum deposit amount is BDT 100 (one hundred taka).
• Please provide the correct transaction ID and amount when making a deposit.
• Deposits are usually credited to your account within 5–15 minutes.
• Deposits submitted with incorrect details may not be processed.
• If you experience any issues with a deposit, contact support right away.
• Deposits from third-party accounts are not permitted — only payments from an account registered in your own name are accepted.

2k99 reserves the right to hold any deposit pending verification. Authorities will be notified in cases of suspected money laundering or suspicious activity.

5 Withdrawal Policy

To withdraw winnings from 2k99, your account must be fully verified. Withdrawals may be held if KYC verification has not been completed.

• The minimum withdrawal amount is BDT 300 (three hundred taka).
• Withdrawals will only be sent to a bKash, Nagad, Rocket, or bank account registered in your own name.
• Withdrawals are typically processed within 3–8 minutes. In some cases, it may take up to 24 hours.
• Additional verification may be required for your first withdrawal.
• Winnings from bonuses cannot be withdrawn until the wagering requirements have been met.

6 Bonus & Promotion Terms

2k99 bonuses and promotional offers are subject to specific terms and conditions. Please read the relevant terms carefully before claiming any bonus.

• The welcome bonus is available to new members one time only.
• Bonus wagering requirements are typically 20x to 30x — the exact amount is specified for each offer.
• Bonus balance must be wagered before it can be converted to cash balance.
• Multiple bonuses cannot be used together unless explicitly stated in the offer.
• 2k99 reserves the right to void bonuses if bonus abuse is suspected.
• Promotional offers may be modified or discontinued at any time.

For full bonus terms, Promotions Page Visit.

7 Prohibited Activities

• Creating multiple accounts or using another person's account.
• Using automated bots, scripts, or software to play games.
• Attempting to manipulate game outcomes.
• Strategic betting to circumvent bonus terms (bonus abuse).
• Using the platform for money laundering or any form of illegal financial activity.
• Engaging in fraudulent behavior toward other members.
• Intentionally exploiting system vulnerabilities or bugs to gain an unfair advantage.
• Filing false complaints or providing misleading information to customer support.

8 Account Suspension and Closure

2k99 reserves the right to temporarily suspend or permanently close an account under the following circumstances:

• For violations of the terms and conditions.
• For suspicious or fraudulent activity.
• Failure to complete KYC verification or submission of false information.
• Accounts that have been inactive for an extended period (more than 12 months).
• Self-exclusion at the user's own request.

If an account is closed, any verified balance will be returned. However, in cases of closure due to rule violations, the balance may be forfeited. To close your account voluntarily, please contact support.

9 Responsible Gaming Policy

2k99 believes gaming should be a source of entertainment — never a cause of addiction or financial harm. That is why we encourage all members to play responsibly.

• You can set daily or weekly deposit limits on your own account.
• You can place your account on self-exclusion for a set period whenever needed.
• If you notice any signs of problem gambling, contact support immediately.
• If you request permanent self-exclusion, we will close your account and decline any future requests to reopen it.

For more details, visit our Responsible Gaming Visit the page.

10 Dispute Resolution

If you have a complaint, please contact the 2k99 customer support team first. Our support team is available 24/7 and most issues are resolved within 24 hours.

• You will receive an initial response within 24–72 hours of submitting a complaint to support.
• A final decision on complex cases will be communicated within 7 business days.
• In the event of a game technical error, the game provider's logs will be reviewed.
• 2k99's decisions are final and binding.

11 Service Changes & Interruptions

2k99 reserves the right to modify its services, game library, bonus offers, or payment methods at any time. The Platform may be temporarily unavailable due to maintenance or upgrades.

• Members will be notified in advance of any scheduled maintenance.
• 2k99 is not responsible for downtime caused by unexpected technical issues.
• Bets placed during a service outage will be resolved through our support team.

12 Limitation of Liability

2k99 is not liable for losses caused by technical errors, third-party service failures, or internet connectivity issues. However, where a loss is clearly attributable to a Platform error, compensation will be considered.

• 2k99 is not liable for service disruptions caused by natural disasters, cyberattacks, or government directives.
• 2k99 is not liable for any loss resulting from a user's own negligence or error.
• Our maximum liability shall not exceed the value of the transaction in question under any circumstances.

If you have any questions about these Terms and Conditions, please reach out to our support team. We are always here to help.