2k99 Privacy Policy — Your Data Is Safe With Us

1 What Data We Collect

Certain information is collected to deliver our services properly on the 2k99 platform. This data falls into three main categories:

2k99 does not collect any data beyond what is listed above. The purpose behind collecting each piece of information is specific and transparent.

2 How We Collect Information

2k99 collects your data through various methods. Each method is fully transparent and based on your consent.

• Provided Directly: Information you provide directly during registration, KYC verification, or profile updates.
• Automatic Collection: Technical data collected automatically via cookies and log files while you use the platform.
• From Third Parties: Limited information received from payment processors or identity verification services, used solely to confirm transactions.
• Customer Support: Information provided when contacting support.

3 Purpose of Data Use

2k99 uses collected data only for specific, lawful purposes. No information is ever used for unauthorised activities.

• Creating, verifying, and managing your account.
• Processing deposits, withdrawals, and other financial transactions.
• Detecting and preventing fraud, money laundering, and other illegal activities.
• Providing customer support and resolving issues.
• Sending relevant promotions and bonus offers (subject to your consent).
• Improving service quality and developing new features.
• Meeting legal and regulatory obligations.
• Implementing responsible gaming initiatives.

2k99 never sells or rents your data to third parties for advertising purposes.

4 Data Sharing Policy

2k99 shares your data with others only in very limited circumstances. Strict confidentiality agreements are enforced in every such case.

• Payment Processors: Only the payment details necessary to process deposits and withdrawals are shared with bKash, Nagad, Rocket, and banks.
• Identity Verification Services: Document data is shared with authorised verification providers for the KYC process.
• Legal obligations: Data may be disclosed in response to a court order or a lawful request from a government authority.
• Security Experts: Limited data is shared with auditors to ensure cybersecurity.

5 Cookies & Tracking Technologies

2k99 uses cookies and similar technologies to enhance your experience on the website and app.

• Essential cookies: Required to maintain your login session and ensure security — these cannot be disabled.
• Functional cookies: Used to remember your language preference and settings.
• Analytics Cookies: To understand which parts of the site are used most — does not personally identify you.

You can manage cookies through your browser settings. However, disabling essential cookies may affect the functionality of certain platform features.

6 Data Retention Period

2k99 does not retain your data longer than necessary. Each type of information has a defined retention period.

• Active account data: retained for the duration the account remains active.
• KYC and identity documents: up to 5 years after account closure (legal obligation).
• Financial transaction records: 7 years (in accordance with financial regulations).
• Customer support conversations: 2 years.
• Technical log files: 6 months.

Once the retention period expires, data is securely deleted or anonymized.

7 Your Data Rights

As a 2k99 user, you have several important rights over your own data.

To exercise any of these rights, please contact support. Requests will be responded to within 30 days of receipt.

8 Security Measures

2k99 protects your data using industry-leading security technology.

• 256-bit SSL encryption for all data transfers.
• AES-256 encryption for stored data.
• Two-factor authentication (2FA) support.
• Suspicious login detection with automatic alerts.
• Regular penetration testing and security audits.
• Firewall and DDoS protection.

9 Protection of Minors

2k99 services are intended for individuals aged 18 and above. We do not knowingly collect data from minors.

• Age is verified at the time of registration.
• If a user is found to be under 18, their account is immediately closed and any collected data is deleted.
• Parents or guardians may contact support if they have any concerns.

10 Changes to Privacy Policy

2k99 may update this Privacy Policy as needed. You will be notified in advance of any significant changes.

• You will be notified by email or via the platform whenever significant changes are made.
• The date of the latest update will always be displayed at the top of this page.
• Continued use of the platform after any update will be taken as acceptance of the revised policy.
• You have the right to close your account if you do not agree to the changes.

We recommend visiting this page regularly to stay up to date on any policy changes.

11 Contact Us

If you have any questions, concerns, or requests to exercise your rights regarding this Privacy Policy, please contact our support team.

We take every request seriously and aim to respond within the specified timeframe.